Our Client Support Team is focused on making sure that your website remains sustainable and successful after the launch.

ULI Los Angeles, a district council of the Urban Land Institute, considers Urban Insight to be one of its most important leaders and supporters. Thanks to the Urban Insight team, ULI Los Angeles pioneered the ULI district council use of a website and continues to be the innovator of web-based strategies with the Institute. We consider our web site and the ongoing support from Urban Insight to be one of our district council's most prominent and valuable assets.

– Susan Kamei, former Executive Director
Urban Land Institute, Los Angeles

How to Request Support

The preferred way to request support is to send an email to:
support@urbaninsight.com

Emails sent to this address are immediately assigned a case number, and directed to a Client Support team member for evaluation and action. Each support request is personally acknowledged within two hours during business hours. Most (about 75%) of support requests are completed the next business day.

Support requests can also be submitted by telephone or fax. You can reach Urban Insight's Customer Support team at 323-857-6901, extension 101, or via fax at 877-944-6792.

Emergency Support

Urban Insight provides 24-hour, 7-day emergency support.

Call: 323-857-6901 extension 773

An on-call technician will be notified and contact you within one hour. Please note that requests for emergency support are subject to a minimum fee and after-hours rates.

Types of Support

Urban Insight's Client Support Team is available to assist clients in a variety of areas:

• Website updates
• Adding new sections or pages
• Training
• Content management system updates
• Quarterly and annual website checkups
• Website analytics
• Search engine optimization and marketing
• Social media marketing
• Email accounts and email support
• Website hosting questions
• General web technology questions

Requests for support submitted to the Client Support team will be given a time and cost estimate. However, we find that a significant majority of requests are "quick fixes" that do not need a detailed cost estimate to address affordably. Any request submitted by a client that can be completed at a billable cost of $300 (approximately two hours) or less, will be performed with an assumed client approval.